Refund
Policy
We're committed to your satisfaction. Learn about our refund policy and when you may be eligible for a refund.
30-Day Window
Request refunds within 30 days of purchase for eligible charges
Fair Process
Clear guidelines and transparent review process for all refund requests
Quick Processing
Approved refunds processed within 5-10 business days
Refund Eligibility
Eligible for Refunds
- • Service Outages: Extended downtime preventing service usage
- • Technical Issues: Platform bugs preventing successful API calls
- • Billing Errors: Incorrect charges or duplicate transactions
- • Accidental Purchases: Unintended credit purchases (within 24 hours)
- • Service Outages Only: Unused credits may be eligible for refunds only during extended service outages that prevent service usage
- • Account Closure: Account terminated due to our error
Not Eligible for Refunds
- • Used Credits: API calls successfully processed and completed
- • Content Quality: Dissatisfaction with AI-generated outputs
- • Policy Violations: Account suspended for terms violations
- • Change of Mind: No longer needing the service (after 24 hours)
- • Unused Credits: Credits purchased but not used under normal circumstances - please estimate your usage carefully before purchasing
- • Third-party Issues: Problems with your own applications or integrations
- • Expired Requests: Refund requests made after 30 days
Refund Process
Submit Request
Contact us with your refund request and reason
Review Process
We review your request within 2-3 business days
Decision
You'll receive our decision with explanation
Processing
Approved refunds processed within 5-10 days
Important Information
Credit System
Qubico.ai operates on a credit-based system. Credits are consumed when you make successful API calls to our AI models. Once credits are used for successful API requests, they cannot be refunded as you have received the intended service.
Important: Unused credits are generally non-refundable. Please carefully estimate your usage before purchasing credits to avoid purchasing more than you need. We recommend starting with smaller credit packages and adding more as needed.
Coming Soon: We're developing an auto top-up feature that will allow you to set automatic recharge thresholds, helping you manage your credit balance more effectively without over-purchasing.
Partial Refunds
In cases of service issues, we may offer partial refunds based on the extent of the problem and the amount of service disruption experienced.
Refund Method
Refunds are processed back to the original payment method used for the purchase. Processing times vary by payment provider.
Contact for Refunds
Need a Refund?
To request a refund, please contact us with the following information:
- • Your account email address
- • Transaction ID or purchase date
- • Reason for refund request
- • Any supporting documentation