Privacy Policy

Privacy
Policy

Your privacy and trust are fundamental to everything we do. Learn how we protect your data and respect your privacy when using Qubico.ai.

Last updated: August 2025

Data Protection

Enterprise-grade security and encryption for all your data

Transparency

Clear policies on what data we collect and how it's used

User Control

You own your data and can delete it anytime

GDPR Compliant

Fully compliant with global privacy regulations

Privacy Policy

Information We Collect

We collect only the information necessary to provide and improve our services:

  • Account Information: Email address, name, and profile information from your GitHub account
  • Usage Data: API calls, model usage, and performance metrics
  • Generated Content: AI model inputs and outputs for service delivery
  • Payment Information: Processed securely through Stripe (we don't store card details)
  • Technical Data: IP addresses, browser type, device information, and usage patterns

How We Use Your Information

Your information is used to:

  • Provide and maintain our AI inference services
  • Process payments and manage your account
  • Improve our models and service quality
  • Send important service notifications
  • Provide customer support and troubleshooting
  • Analyze usage patterns to optimize performance
  • Comply with legal obligations and prevent fraud

Data Security

We implement industry-standard security measures to protect your data:

  • End-to-end encryption for data transmission using TLS 1.3
  • Secure data storage with AES-256 encryption at rest
  • Multi-factor authentication and access controls
  • Regular security audits and vulnerability assessments
  • SOC 2 Type II compliant infrastructure
  • Data backup and disaster recovery procedures

Your Rights

Under applicable privacy laws, you have the right to:

  • Access: Request a copy of your personal data we hold
  • Rectification: Update or correct inaccurate personal data
  • Erasure: Request deletion of your personal data
  • Portability: Export your data in a machine-readable format
  • Restriction: Limit how we process your data
  • Objection: Opt out of certain data processing activities
  • Withdrawal: Revoke consent for data processing

Data Sharing and Disclosure

We do not sell, rent, or trade your personal data. We may share information only in these circumstances:

  • With your consent: When you explicitly authorize data sharing
  • Service providers: Trusted third parties under strict data processing agreements
  • Legal requirements: When required by law, court order, or government request
  • Business transfers: In case of merger, acquisition, or asset sale
  • Safety and security: To protect our rights, users, or prevent fraud

Data Retention

We retain your data for as long as necessary to provide our services:

  • Account data: Until you delete your account
  • Usage logs: 90 days for performance optimization
  • Payment records: 7 years for tax and legal compliance
  • Generated content: Deleted immediately after delivery unless you save it
  • Support communications: 3 years for service improvement

Cookies and Tracking

We use cookies and similar technologies to enhance your experience:

  • Essential cookies: Required for basic site functionality
  • Analytics cookies: Help us understand how users interact with our service
  • Preference cookies: Remember your settings and preferences
  • Security cookies: Detect fraudulent activity and protect your account

You can control cookie preferences through your browser settings or our cookie consent manager.

International Data Transfers

Your data may be processed in countries other than your own. We ensure adequate protection through:

  • Standard Contractual Clauses approved by the European Commission
  • Adequacy decisions by relevant data protection authorities
  • Certification schemes and codes of conduct
  • Regular assessment of data protection measures

Changes to This Policy

We may update this Privacy Policy periodically. When we make changes:

  • We'll notify you via email for significant changes
  • We'll update the "Last updated" date at the top
  • Continued use of our service constitutes acceptance of changes
  • You can review previous versions upon request

Questions About Your Privacy?

If you have questions about this Privacy Policy or how we handle your data, please don't hesitate to contact us.